In its 30th year, Rogers Veterinary Hospital in growth mode
Rogers Animal Medical Center (AMC), a full service hospital offering various services from surgeries to preventative care, built a second site which opened in June 2020. One of the three partners said it was pretty scary to open a pet hospital in the middle of 2020. a pandemic. Still, the company’s performance in the first year confirmed the decision to expand.
AMC’s revenues have doubled since opening the second location. The company had an average of 95 new clients per month and between 20 and 30 patients per day per doctor. These numbers predated AMC’s acquisition of Animal Clinic of Rogers on July 1 of this year. Dr. Lindy O’Neal said AMC is now seeing more than 200 new customers a month.
“We’ve had year-over-year growth every month since we opened [at the second location]”, O’Neal said.
O’Neal and Drs. Dwaine Dickey and Kyle Fugett own AMC, located at 205 S. 20th St. and The New Hospital at 1203 S. 43rd St., just east of South Promenade Boulevard. Twenty-two staff members support the three doctors, and O’Neal said they are hiring for more positions.
Dickey started AMC in 1991. O’Neal and Fugett became partners in 2019 and 2018, respectively, and all three own the practice and real estate in the new building.
O’Neal, a board member for the Arkansas Veterinary Medical Association, said the second office is about 6,000 square feet, much larger than the original location’s 1,700 square feet.
“We had passed the space [on 20th Street],” she says. “We also wanted to grow our business in the direction the city is growing.”
The new location includes larger reception and waiting areas, five examination rooms, two treatment tables, an operating theater and a dental suite.
While pet ownership has increased sharply over the past year, O’Neal said the workload at AMC has also increased. According to the American Pet Products Association, 11.3 million homes in the United States have had pets during the pandemic.
“Not just workload, but in puppies,” she said. “You think shelter dogs are older dogs, but we also see a lot of puppies. So much so that we have increased the number of puppy packs we receive from our vendors so that we can take care of these dogs.